Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/90498
Título: | The added value of the ISO 9001:2015 international standard from an auditors' perspective: a CB-SEM based evaluation |
Autor(es): | Domingues, José Pedro Teixeira Reis, Angelica Mufato Fonseca, Luis Miguel Avila, Paulo Putnik, Goran D. |
Palavras-chave: | ISO 9001:2015 Quality management system Auditor CB-SEM |
Data: | 1-Jan-2019 |
Editora: | University of Kragujevac. Faculty of Engineering. Center for Quality |
Revista: | International Journal for Quality Research |
Resumo(s): | This research evaluates IRCA registered auditors' perspectives of the added value of ISO 9001:2015 to the organizations that adopt it and are certified accordingly, bringing P a more independent perspective than previous studies based on quality managers or consultants' views. Supported by a worldwide survey among IRCA registered auditors and the adoption of a Covariance based- Structural Equation Modelling (CB-SEM) approach the results point out that the auditors' judgment regarding the ISO 9001:2015 value is influenced by their perceptions (regarding the document) and experience (auditing). The research results highlight the importance of selecting auditors with the appropriate ISO 9001:2015 knowledge and experience to assess ISO 9001:2015 Quality Management Systems (QMSs) within the certification process, therefore, contributing to the business and processes performance improvement and sustainable outcomes. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/90498 |
DOI: | 10.24874/IJQR13.04-15 |
ISSN: | 1800-6450 |
e-ISSN: | 1800-7473 |
Versão da editora: | https://www.researchgate.net |
Arbitragem científica: | yes |
Acesso: | Acesso restrito UMinho |
Aparece nas coleções: | CAlg - Artigos em revistas internacionais / Papers in international journals |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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The_added_value_of_the_ISO_90012015_international_ (1).pdf Acesso restrito! | 1,19 MB | Adobe PDF | Ver/Abrir |
Este trabalho está licenciado sob uma Licença Creative Commons