Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/71871
Título: | A conceptual model for multichannel interaction in healthcare services |
Autor(es): | Veiga, Ailton Moreira Guimarães, Tiago André Saraiva Santos, Manuel |
Palavras-chave: | Conceptual model Healthcare services Multichannel interaction COVID-19 Coronavirus Pandemic |
Data: | Nov-2020 |
Editora: | Elsevier 1 |
Revista: | Procedia Computer Science |
Resumo(s): | Multichannel interaction services have grown and evolved a lot in many sectors and their potential has been demonstrated in terms of monitoring and engaging with customers. In healthcare, has a tremendous impact on health organization as well to patients. In a multichannel interaction, environment patients can interact with health professionals across many channels without losing previous interactions, i.e. patients have a continuity of services across different channels. This paper aims to introduce a conceptual model of multichannel interaction in healthcare services. The model addresses all main actors involved in the process of multichannel interaction. The model proposed was validated through a proof of concept with a proposed artefact designed during the pandemic of new coronavirus COVID-19. |
Tipo: | Artigo em ata de conferência |
URI: | https://hdl.handle.net/1822/71871 |
DOI: | 10.1016/j.procs.2020.10.074 |
ISSN: | 1877-0509 |
Versão da editora: | https://www.sciencedirect.com/science/article/pii/S1877050920323449 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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1-s2.0-S1877050920323449-main.pdf | 732 kB | Adobe PDF | Ver/Abrir |
Este trabalho está licenciado sob uma Licença Creative Commons