Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/71871
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Campo DC | Valor | Idioma |
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dc.contributor.author | Veiga, Ailton Moreira | por |
dc.contributor.author | Guimarães, Tiago André Saraiva | por |
dc.contributor.author | Santos, Manuel | por |
dc.date.accessioned | 2021-04-15T15:37:02Z | - |
dc.date.available | 2021-04-15T15:37:02Z | - |
dc.date.issued | 2020-11 | - |
dc.identifier.issn | 1877-0509 | - |
dc.identifier.uri | https://hdl.handle.net/1822/71871 | - |
dc.description.abstract | Multichannel interaction services have grown and evolved a lot in many sectors and their potential has been demonstrated in terms of monitoring and engaging with customers. In healthcare, has a tremendous impact on health organization as well to patients. In a multichannel interaction, environment patients can interact with health professionals across many channels without losing previous interactions, i.e. patients have a continuity of services across different channels. This paper aims to introduce a conceptual model of multichannel interaction in healthcare services. The model addresses all main actors involved in the process of multichannel interaction. The model proposed was validated through a proof of concept with a proposed artefact designed during the pandemic of new coronavirus COVID-19. | por |
dc.description.sponsorship | FCT -Fundação para a Ciência e a Tecnologia(UIDB/00319/2020) | por |
dc.language.iso | eng | por |
dc.publisher | Elsevier 1 | por |
dc.relation | UIDB/00319/2020 | por |
dc.rights | openAccess | por |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | por |
dc.subject | Conceptual model | por |
dc.subject | Healthcare services | por |
dc.subject | Multichannel interaction | por |
dc.subject | COVID-19 | por |
dc.subject | Coronavirus Pandemic | por |
dc.title | A conceptual model for multichannel interaction in healthcare services | por |
dc.type | conferencePaper | por |
dc.peerreviewed | yes | por |
dc.relation.publisherversion | https://www.sciencedirect.com/science/article/pii/S1877050920323449 | por |
oaire.citationStartPage | 534 | por |
oaire.citationEndPage | 539 | por |
oaire.citationVolume | 177 | por |
dc.identifier.doi | 10.1016/j.procs.2020.10.074 | por |
dc.subject.fos | Engenharia e Tecnologia::Outras Engenharias e Tecnologias | por |
sdum.journal | Procedia Computer Science | por |
sdum.conferencePublication | Procedia Computer Science | por |
oaire.version | AM | por |
dc.subject.ods | Saúde de qualidade | por |
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1-s2.0-S1877050920323449-main.pdf | 732 kB | Adobe PDF | Ver/Abrir |
Este trabalho está licenciado sob uma Licença Creative Commons