Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/90309
Título: | A model to assess the impacts of ISO management systems standards |
Autor(es): | Cabecinhas, M. Sampaio, Paulo Casadesus, M. |
Palavras-chave: | ISO 9001 ISO 14001 ISO Standards Critical factors Internalization Impacts |
Data: | Jan-2021 |
Editora: | IEEE |
Revista: | IEEE International Conference on Industrial Engineering and Engineering Management |
Resumo(s): | The most widely diffused ISO standards are ISO 9001 and ISO 14001. The main objectives of those are to demonstrate the capability to satisfy the requirements of the customers and to demonstrate the continuous search to reduce the impacts on the environment, respectively. However, these certifications will not necessarily be reflected in the performance of the company. Through the analysis of the literature, mixed results are observed, showing that not all certified companies could achieve benefits and improve the performance of the organization due to the ISO standards certification.Based on a literature review and a questionnaire survey, this paper defines a model where the main critical success factors which will influence the internalization level of the ISO 9001 and ISO 14001 are presented, and consequently their impacts on the organizations. This model could help researchers and practitioners in the process of evaluating the ISO standards impacts and the possible reasons for different outcomes. |
Tipo: | Artigo em ata de conferência |
URI: | https://hdl.handle.net/1822/90309 |
ISBN: | 9781665437714 |
e-ISBN: | 978-1-6654-3771-4 |
DOI: | 10.1109/IEEM50564.2021.9672900 |
ISSN: | 2157-3611 |
Versão da editora: | https://ieeexplore.ieee.org/document/9672900 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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PAPERIEEM2021_A_Model_to_Assess_the_Impacts_of_ISO_Management_Systems_Standards.pdf | 768,56 kB | Adobe PDF | Ver/Abrir |