How can BPM combined with ergonomic assessment contribute to improve working conditions? A mixed approach applied to a practical case

Abstract

This document presents a practical case in a company, where the Business Process Management/Business Process Model and Notation to map the processes is combined with ergonomic evaluation methods—Nordic Musculoskeletal Questionnaire, analyzing the ergonomic conditions of the workers. The objective is to demonstrate that this combination is beneficial and allows tracing a resolution path, enhancing the solution. The methodology used first was Business Process Management/Business Process Model and Notation and then the Nordic Musculoskeletal Questionnaire, presenting the results of both throughout the work. It was concluded that this work showed the usefulness of using Business Process Management/Business Process Model and Notation to model processes, discovering non-value-added activities and later the use of Nordic Musculoskeletal Questionnaire in order to evaluate the identified problems, which in this case are related to Human Factors and Ergonomics.