Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/84431
Título: | Raising consumers’ interest in their water invoices: challenges and opportunities |
Autor(es): | Sá, Patrícia Moura e Martins, Rita |
Palavras-chave: | Water services Invoices Domestic consumers Survey Communication Awareness |
Data: | 2020 |
Editora: | Elsevier 1 |
Revista: | Utilities Policy |
Citação: | Martins, R., & Moura E Sá, P. (2020, April). Raising consumers’ interest in their water invoices: Challenges and opportunities. Utilities Policy. Elsevier BV. http://doi.org/10.1016/j.jup.2019.101004 |
Resumo(s): | Given the importance of invoices in conveying key information to consumers, regulatory authorities worldwide have been issuing recommendations on their content and format. The aim of the current paper is to assess a detailed invoice model, which stresses accuracy and exhaustiveness concerns. The study is based on the perceptions of domestic consumers collected through the administration of a survey questionnaire. Findings reveal that the detailed invoice model proposed is regarded as complex, including unnecessary information and making use of a language that is not easy to understand. Some recommendations to make their content more intuitive and appealing are derived. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/84431 |
DOI: | 10.1016/j.jup.2019.101004 |
ISSN: | 0957-1787 |
e-ISSN: | 1878-4356 |
Versão da editora: | https://www.sciencedirect.com/science/article/pii/S0957178719303571 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | CICP - Artigos em revistas de circulação internacional com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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1-s2.0-S0957178719303571-main.pdf | 849,28 kB | Adobe PDF | Ver/Abrir |
Este trabalho está licenciado sob uma Licença Creative Commons