Please use this identifier to cite or link to this item: https://hdl.handle.net/1822/79495

TitleCommunication crisis management of the public security policy: the social media landscape of the police in portugal
Author(s)Andrade, José Gabriel
Ferreira, Nuno Jorge de Lima
KeywordsCommunication Crisis Management
Crisis
Crisis Management
Communication
Issue dateJul-2022
PublisherIGI Global
CitationAndrade, José G., & Ferreira, Nuno J. L. (2022). Communication crisis management of the public security policy: the social media landscape of the police in portugal. In M. Khosrow-Pour, S. Clarke, M. E. Jennex, & A.-V. Anttiroiko (Eds.). Research anthology on managing crisis and risk communications (pp. 145-166). IGI Global. 10.4018/978-1-6684-7145-6.ch009
Abstract(s)This chapter discusses crisis communication management in the Portuguese public security police digital landscape, mainly focused on social media. This is an exploratory investigation it is intended to understand how crisis communication management methodologies in the digital environment can be applied in police intervention, so its legitimacy is reinforced. The study is divided into two parts, the literature review, and the empirical research. The data was gathered together through an interview survey, with the participation of four public security police officers and four investigators. The inter- views were transcribed, and their content was analyzed. In an emergency situation, most of the actions are communication activities, so its management in the digital landscape—above all social media—is critical for the police success, as an institution under strong scrutiny and whose actions depend on the citizen cooperation. Communication is essential for building reputation and should be used in threats to legitimacy, and as a tool for reaching out to the community.
TypeBook part
URIhttps://hdl.handle.net/1822/79495
ISBN9781668471456
e-ISBN9781668471463
DOI10.4018/978-1-6684-7145-6.ch009
Publisher versionhttps://www.igi-global.com/chapter/communication-crisis-management-of-the-public-security-policy/309893
AccessRestricted access (Author)
Appears in Collections:CECS - Livros e capítulo de livros / Books and book chapters

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