Utilize este identificador para referenciar este registo: https://hdl.handle.net/1822/66908

Registo completo
Campo DCValorIdioma
dc.contributor.authorOliveira, Marcelo Albuquerquepor
dc.contributor.authorLopes, Isabel da Silvapor
dc.date.accessioned2020-09-10T12:49:45Z-
dc.date.issued2020-
dc.identifier.issn1741-0401-
dc.identifier.urihttps://hdl.handle.net/1822/66908-
dc.description.abstractPurpose: The purpose of this paper is to develop a new maturity model to identify the current state of maintenance area of organizations and drives actions to increase efficiency and effectiveness toward the concept known as world-class. Design/methodology/approach: The model was developed based on an extensive literature review on maintenance management and maturity assessment, which allowed identifying the relevant factors in maintenance management and the world-class behaviors for each factor. The progressive maturity levels for each of the identified ten factors form the model. To test its effectiveness, it was applied to the maintenance area of three companies. Findings: The model application showed that, in addition to being a self-assessment tool, it provides knowledge, to those who use it, on behaviors or practices that enable world-class results. For each factor, potential gaps and the desired state were defined focusing on behaviors rather than on indicators values or adopted methodologies, which facilitates the identification of improvement actions that lead to better performance. Research limitations/implications: Through its use, maturity levels can be identified for all considered maintenance management factors, however, the overall maturity of the maintenance area is not determined. Although this overall evaluation can be done assigning a weight to each factor, it was not considered an added value for the set purpose. Originality/value: The proposed maturity model contributes to the understanding of the maintenance management process and how to stand out nowadays in an area that has an increasingly important impact on productivity and quality.por
dc.description.sponsorship- (undefined)por
dc.language.isoengpor
dc.publisherEmerald Group Publishing Ltdpor
dc.rightsrestrictedAccesspor
dc.subjectMaintenance managementpor
dc.subjectMaturity modelpor
dc.subjectPerformance evaluationpor
dc.titleEvaluation and improvement of maintenance management performance using a maturity modelpor
dc.typearticlepor
dc.peerreviewedyespor
dc.relation.publisherversionhttps://www.emerald.com/insight/content/doi/10.1108/IJPPM-07-2018-0247por
oaire.citationStartPage559por
oaire.citationEndPage581por
oaire.citationIssue3por
oaire.citationVolume69por
dc.date.updated2020-08-31T09:52:45Z-
dc.identifier.doi10.1108/IJPPM-07-2018-0247por
dc.date.embargo10000-01-01-
dc.subject.wosSocial Sciencespor
sdum.export.identifier6050-
sdum.journalInternational Journal of Productivity and Performance Managementpor
Aparece nas coleções:CAlg - Artigos em revistas internacionais / Papers in international journals

Ficheiros deste registo:
Ficheiro Descrição TamanhoFormato 
10-1108_IJPPM-07-2018-0247.pdf
Acesso restrito!
301,79 kBAdobe PDFVer/Abrir

Partilhe no FacebookPartilhe no TwitterPartilhe no DeliciousPartilhe no LinkedInPartilhe no DiggAdicionar ao Google BookmarksPartilhe no MySpacePartilhe no Orkut
Exporte no formato BibTex mendeley Exporte no formato Endnote Adicione ao seu ORCID