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TitleEvaluating the perception of the decision quality in web-based group decision support systems: a theory of satisfaction
Author(s)Carneiro, João
Santos, Ricardo
Marreiros, Goreti
Novais, Paulo
KeywordsGroup decision support systems
Decision satisfaction
Decision quality
Affective computing
Issue date2017
JournalCommunications in Computer and Information Science
CitationCarneiro J., Santos R., Marreiros G., Novais P., Evaluating the Perception of the Decision Quality in Web-Based Group Decision Support Systems: A Theory of Satisfaction, Highlights of Practical Applications of Scalable Multi-Agent Systems. Highlights of Practical Applications of Cyber-Physical Multi-Agent Systems International Workshops of PAAMS 2017, Porto, Portugal, June 2017, Proceedings, Springer: Communications in Computer and Information Science, vol. 722, pp 287-198, ISBN: 978-3-319-39386-5, ISSN: 1865-0929, 2017.
Abstract(s)The future and success of organizations depend greatly on the quality of every decision made. It is known that most of the decisions in organizations are made in group. With the purpose to support the decision-makers anytime and anywhere, Web-based Group Decision Support Systems have been studied. The amount of Web-based Group Decision Support Systems incorporating automatic negotiation mechanisms such as argumentation is increasing nowadays. Usually, these systems/models are evaluated through mathematical proofs, number of rounds or seconds to propose (reach) a solution. However, those techniques do not say much in terms of decision quality. Here, we propose a model to predict the decision-makers’ satisfaction (perception of the decision quality), specially designed to deal with multi-criteria problems. Our model considers aspects such as: alternatives comparison, style of behaviour, emotions, mood and expectations. The proposed formulation matches the assumptions previously defined in the literature.
TypeConference paper
Publisher version
AccessOpen access
Appears in Collections:CAlg - Artigos em livros de atas/Papers in proceedings

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