Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/40613
Título: | Treating the entire person |
Autor(es): | Alves, Anabela Carvalho |
Palavras-chave: | Lean Healthcare |
Data: | Set-2015 |
Editora: | Institute of Industrial Engineers (IIE) |
Revista: | Industrial Engineer- Engineering and Management Solutions At Work |
Resumo(s): | [Excerpt] A critical case from a Portuguese hospital reveals how the ultimate healthcare customer, the patient, is a complete system, not a jumble of parts. (...) The lean production philosophy has made inroads into service sectors, including medical care in the United Kingdom and the United States. Unfortunately, numerous medical organizations in those two countries and the rest of the world treat patients like they are made up of parts, not as a whole system. This leads to disjointed handoffs, bottlenecks in information flow that delay treatment, and sending the patient back and forth from department to department. The following case in Portugal shows how most of the world’s health systems still suffer from functional silos and how waste is all over the place. In this case, the missing links in communication between doctors, nurses, auxiliary staff, the patient and her family led to the patient’s death. Adopting lean healthcare with its proven tools would be a solution to many of the problems described. When a patient dies in a hospital, the family often is told that the doctors did everything they could. Normally, that is the case, as healthcare providers – doctors, nurses, auxiliary staff, therapists – do their best with the system they have. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/40613 |
ISSN: | 2168-9210 |
Versão da editora: | http://www.iienet2.org/industrialengineer/Details.aspx?id=39762 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | CGIT - Artigos em revistas de circulação internacional com arbitragem científica |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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2015_Alves.pdf | 105,46 kB | Adobe PDF | Ver/Abrir |