Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/36100
Título: | A comparison and usage overview of business excellence models |
Autor(es): | Sampaio, Paulo Saraiva, Pedro Monteiro, Ana |
Palavras-chave: | Business excellence model Total quality management Deming Prize Baldrige Award European Foundation for Quality Management Quality models Comparative analysis |
Data: | 2012 |
Editora: | Emerald Group Publishing Limited |
Revista: | The TQM Journal |
Resumo(s): | Purpose – The purpose of this paper is to present a comparative analysis and usage overview of the most common business excellence models: the European Foundation for Quality Management Model, the Malcolm Baldrige National Quality Award Model, the Deming Prize Model and the Iberoamerican Model for Excellence in Management. Design/methodology/approach – In order to achieve such goals, the authors have performed a set of statistical analysis over public data sets, related to each one of the analyzed models, as well as making a comparative analysis of the model contents. Findings – The different business excellence models do share a similar set of principles and criteria. However, different adoption patterns have been found across regions of the globe, regarding the use of such business excellence models over the last decades. Originality/value – As far as the authors were able to find out, based on the literature review carried out, this is the first time that a set of statistical data results, related to the worldwide implementation of business excellence models, is being presented for publication. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/36100 |
DOI: | 10.1108/17542731211215125 |
ISSN: | 1754-2731 |
Versão da editora: | www.emeraldinsight.com/1754-2731.htm |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | CAlg - Artigos em revistas internacionais / Papers in international journals |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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TQM_2012_Vol24_N2.pdf | 779,5 kB | Adobe PDF | Ver/Abrir |