Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/19079
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Campo DC | Valor | Idioma |
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dc.contributor.author | Costa, Nuno | - |
dc.contributor.author | Carneiro, Davide Rua | - |
dc.contributor.author | Novais, Paulo | - |
dc.contributor.author | Barbieri, Diovana | - |
dc.contributor.author | Andrade, Francisco Carneiro Pacheco | - |
dc.date.accessioned | 2012-05-03T10:32:01Z | - |
dc.date.available | 2012-05-03T10:32:01Z | - |
dc.date.issued | 2010 | - |
dc.identifier.isbn | 978-989-8425-05-8 | - |
dc.identifier.uri | https://hdl.handle.net/1822/19079 | - |
dc.description.abstract | Buying products online results in a new type of trade which the traditional legal systems are not ready to deal with. Besides that, the increase in B2C relations led to a growing number of consumer claims and many of these are not getting a satisfactory response. New approaches that do not include traditional litigation are needed, having in consideration not only the slowness of the judicial system, but also the cost/beneficial relation in legal procedures. This paper points out to an alternative way of solving these conflicts online, using Information Technologies and Artificial Intelligence methodologies. The work here presented results in a consumer advice system, which fastens and makes easier the conflict resolution process both for consumers and for legal experts. | por |
dc.description.sponsorship | Fundação para a Ciência e a Tecnologia (FCT) - TIARAC - Telematics and Artificial Intelligence in Alternative Conflict Resolution Project (PTDC/JUR/71354/2006) | por |
dc.language.iso | eng | por |
dc.publisher | Institute for Systems and Technologies of Information, Control and Communication (INSTICC) | por |
dc.relation | info:eu-repo/grantAgreement/FCT/5876-PPCDTI/71354/PT | - |
dc.rights | openAccess | por |
dc.subject | Online dispute resolution | por |
dc.subject | Multi-agent system | por |
dc.subject | Consumer law | por |
dc.subject | Multi-agent Systems | por |
dc.title | An agent-based approach to consumer´s law dispute resolution | por |
dc.type | conferencePaper | por |
dc.peerreviewed | yes | por |
sdum.publicationstatus | published | por |
oaire.citationStartPage | 103 | por |
oaire.citationEndPage | 110 | por |
oaire.citationConferencePlace | Portugal | por |
oaire.citationTitle | 12th International Conference on Enterprise Information Systems (ICEIS 2010) | por |
dc.subject.wos | Science & Technology | por |
sdum.conferencePublication | 12th International Conference on Enterprise Information Systems (ICEIS 2010) | por |
sdum.bookTitle | ICEIS 2010: PROCEEDINGS OF THE 12TH INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS, VOL 2: ARTIFICIAL INTELLIGENCE AND DECISION SUPPORT SYSTEMS | por |
Aparece nas coleções: | DI/CCTC - Livros e Capítulos de livros ED/DCJPs - Comunicações e conferências |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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2010 - ICEIS.pdf | 325,84 kB | Adobe PDF | Ver/Abrir |