Collaborative group support in e-Health

Abstract

In critical areas such as decision making, the Collaborative Work has an uttermost importance. Being a complex problem, the collective decision taking is currently a popular form of taking decisions. In this work we present the VirtualECare project: an intelligent multi-agent system able to monitor, interact and serve its customers (in need of care services). In developed countries, recent census data report a sudden increase in the elderly community together with a decrease of child birth. This is a new reality that needs to be dealt by the health sector, particularly by the public one. In an early stage, this new situation appears mostly as a financial problem. The costs involved in the health care are considerable. Thus, alternative technological solutions that lead to straightforward solutions should be adopted. Recently, a growing interest in combining the advances in information society - computing, telecommunications and presentation - to create Group Decision Support Systems (GDSS), has been observed. It is our view that the use of the GDSS in the health care area will pursue the achievement of better results in terms of patients Electronically Clinical Profile (ECP). Additionally, we believe that the best way of managing health appointments is through the use of calendars - one application that can manage both the physicians and patients calendars and consequently their day schedule. Within this area, the approaches used in the VirtualECare and iGenda projects are presented.