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TitleBusiness intelligence supporting the teaching-learning process
Author(s)Piedade, Maria Beatriz
Santos, Maribel Yasmina
KeywordsBusiness intelligence
Data warehouse
Data mining
Student Relationship Management
Issue date2009
PublisherWorld Scientific and Engineering Academy and Society (WSEAS)
JournalMathematics and Computers in Science and Engineering
CitationRUDAS, Imre ; DEMIRALP, Metln ; MASBORAKIS, Nikos, eds. lit. – “Simulation, Modelling and Optimization : proceedings of the 9th WSEAS International Conference on Simulation, Modelling and Optimization (SMO’09), Budapest, Hungary, 2009.” Grecee : WSEAS, 2009. ISBN 978-960-474-113-7. p. 292 – 297.
Abstract(s)One of the activities usually pointed out as crucial to promote the students’ success is the closely monitoring of the students’ academic activities related with the teaching-learning process. Although important this activity does not take place in many higher education institutions. To support this complex process an adequate, conceptual and technological support is needed. In this sense, it is presented in this paper a Student Relationship Management (SRM) system. The SRM system supports the SRM concept and practice and is based in a Business Intelligence infrastructure. To demonstrate the SRM system relevance in the process of acquisition of knowledge about the students and theirs academic behaviour, in the support of the decision-making associated to the teaching-learning process and in the automatic interaction with the students, it is presented an application case, which was carried out in a real context.
TypeConference paper
AccessRestricted access (UMinho)
Appears in Collections:DSI - Engenharia da Programação e dos Sistemas Informáticos

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