Utilize este identificador para referenciar este registo: https://hdl.handle.net/1822/71121

Registo completo
Campo DCValorIdioma
dc.contributor.authorDomingues, Pedropor
dc.contributor.authorSampaio, Paulopor
dc.contributor.authorVieira Correia, Fábio Danielpor
dc.contributor.authorUzdurum, İlknurpor
dc.date.accessioned2021-03-30T23:57:47Z-
dc.date.issued2020-04-
dc.identifier.issn0033-524X-
dc.identifier.urihttps://hdl.handle.net/1822/71121-
dc.description.abstract[Excerpt] Quality is key to an organization’s success. In fact, being a pro fessional in this area is a great responsibility. The role of quality professionals consists of holding a spirit of leadership and hav ing patience to engage teams toward a commitment to quality. Quality teams must understand the importance of each detail, constantly seek improvement, and be aware of opportunities and changes in market environments. Thus, they should invest in good management that promotes customer loyalty. Product and service quality are judged by customers, so it is essential to focus on their needs and expectations. The delivery and maintenance of high-quality standards become progressively harder as a consequence of customers’ access to information because they become more demanding and self-aware. Organizations must keep up to date with market trends and embrace innovation. Concurrently, quality professionals must be responsible for involving everyone in the organization by promoting a commitment to quality and aiming the holistic development of the organization, their products and services that will be recognized by customers. [...]por
dc.description.sponsorship(POCI-01-0145-FEDER-007043)por
dc.language.isoengpor
dc.publisherAmerican Society for Quality (ASQ)por
dc.rightsrestrictedAccesspor
dc.titleScanning for a superior skill setpor
dc.typearticlepor
dc.peerreviewedyespor
oaire.citationStartPage16por
oaire.citationEndPage27por
oaire.citationIssue4por
oaire.citationVolume53por
dc.date.updated2021-03-30T11:21:33Z-
dc.date.embargo10000-01-01-
sdum.export.identifier10193-
sdum.journalQuality Progresspor
Aparece nas coleções:CAlg - Artigos em revistas internacionais / Papers in international journals

Ficheiros deste registo:
Ficheiro Descrição TamanhoFormato 
QP_2020_April.pdf
Acesso restrito!
2,94 MBAdobe PDFVer/Abrir

Partilhe no FacebookPartilhe no TwitterPartilhe no DeliciousPartilhe no LinkedInPartilhe no DiggAdicionar ao Google BookmarksPartilhe no MySpacePartilhe no Orkut
Exporte no formato BibTex mendeley Exporte no formato Endnote Adicione ao seu ORCID