Please use this identifier to cite or link to this item: https://hdl.handle.net/1822/55005

TitleImplementing the Balanced Scorecard in Excel for small and medium enterprises
Author(s)Vieira, António Amaro Costa
Soares, Nuno
Sousa, Sérgio
KeywordsBalanced Scorecard
MS Excel
Performance Measurement
Small and Medium Enterprises
Issue date2017
PublisherIEEE
JournalIEEE International Conference on Industrial Engineering and Engineering Management
Abstract(s)Performance measurement is a way for organizations to be able to assess processes' performance. The Balanced Scorecard (BSC) is one of the best-known performance measurement systems. However, many small and medium enterprises (SME) face problems when trying to implement these frameworks, due to software associated costs. In this context, this paper documents the work conducted to develop a low cost solution for SME. The solution consisted on implementing the BSC in an excel workbook. The created tool allows users to have a chromatic view over data and assess its quality, by introducing risk analysis, through the utilization of trails with different intensities, depending on the associated risk. Moreover, data is automatically recorded to allow traceability and dynamic charts were introduced to allow the analysis of different performance attributes.
TypeConference paper
URIhttps://hdl.handle.net/1822/55005
ISBN9781538609484
DOI10.1109/IEEM.2017.8290314
ISSN2157-3611
Peer-Reviewedyes
AccessOpen access
Appears in Collections:CAlg - Artigos em livros de atas/Papers in proceedings

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