Research gaps on public service delivery

Abstract

This paper follows the research framework for context-specific public service delivery presented at ICEGOV 2016 [1]. The research has been conducted at the UNU-EGOV unit during the last year. The paper presents the research landscape for ICT enabled public service delivery scientific and policy literature. The findings are analyzed and presented in a conceptual framework allowing us to identify the core dimensions and sub-dimensions of public service delivery. The paper concludes by outlining the research gaps identified by the study and a series of policy recommendations to enhance public service delivery. The results showed that the Innovation and Evaluation dimensions and their sub-dimensions, Innovating Public Procurement, Collective Learning and Intelligent, Evidence-Based Policy Making and Social Media Impact are the areas with less investigation.