Concepts for the design of a manager-centric global decision support system for organizations

Abstract

The goal of this chapter is to describe a set of concepts for the design of information systems supporting the global decision process in an organization from a management point of view. Managers are responsible for decisions that are crucial for the success of the organization. Supporting decision taking by management in an integrated way means to support the global decision process of the organization and increase its efficiency and resilience. The system is envisaged so that i) each manager has available a decision dashboard to support the flux of decision-making for which he or she is responsible; ii) the dashboards also allow managers to crowdsource from non-managers different aspects of decision iii) the dashboards are connected in a conversational network; iv) this conversational network is so structured to support the global decision process of the organization.