Please use this identifier to cite or link to this item: http://hdl.handle.net/1822/52316

TitleClient's violence toward social workers
Author(s)Sousa, S.
Silva, I. S.
Veloso, A.
Tzafrir, S.
Enosh, G.
KeywordsWorkplace violence
Client violence
Social workers
Occupational health
Issue dateFeb-2015
PublisherElsevier
JournalTékhne
CitationSousa, S.; Silva, I.S.; Veloso, A.; Tzafrir, S.; Enosh, G.Client's violence toward social workers, Tékhne - Review of Applied Management Studies , 12, 0, 69-78, 2014.
Abstract(s)The aim of this study is to characterize clients’ violence toward social workers in terms of its frequency and type, as well as to identify the organizational measures used to reduce and manage work-related violence. Data collection involved 3 Portuguese organizations within two different stages, which included the use of interviews and questionnaires directed to social workers (n = 108) and their managers (n = 27). The results indicate that at least half of the participants were victims of clients’ violence and verbal aggression, which is the most common type of violence. The results also revealed a set of measures of primary, secondary and tertiary interventions that are being used by the organizations involved in this study
TypeArticle
URIhttp://hdl.handle.net/1822/52316
DOI10.1016/j.tekhne.2015.01.006
e-ISSN1645-9911)
Other identifiers16459911
Publisher versionhttps://www.sciencedirect.com/science/article/pii/S1645991115000079
Peer-Reviewedyes
AccessOpen access
Appears in Collections:CIPsi - Artigos (Papers)

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