Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/36112
Título: | The path to excellence of the portuguese organizations recognized by the EFQM model |
Autor(es): | Araújo, Maria Sampaio, Paulo |
Palavras-chave: | EFQM Maturity Self-assessment Organisational excellence Organisational performance Portuguese organisations |
Data: | 2014 |
Editora: | Taylor and Francis |
Revista: | Total Quality Management & Business Excellence |
Citação: | Maria Araújo & Paulo Sampaio (2014) The path to excellence of the Portuguese organisations recognised by the EFQM model, Total Quality Management & Business Excellence, 25:5-6, 427-438, |
Resumo(s): | This paper presents research carried out in seven Portuguese organisations recognised by the European Foundation for Quality Management (EFQM) Model between January 2009 and August 2011. Using a qualitative methodology, based on case studies, we conducted semi-structured interviews to find out the motivations behind the adoption of the EFQM Excellence Model of self-assessment, as well the company’s current state of maturity, their route to improvement for a greater maturity level, their desirable future state of maturity, and finally, the definition of a methodology for using self-assessment based on the EFQM Model with all the inputs achieved in earlier stages. The main findings of this study are in accordance with other studies carried out across Europe, namely the fact that the internal motivations are the key factor for the implementation of the EFQM Excellence Model, the prevalence of Public organisations due the investment of National Authorities, the key role of CEOs and Top Managers and the ISO 9001 standard role in the successful implementation of several criteria of the model. A new methodology has been designed where the self-assessment team, Benchlearning and Benchmarking have a remarkable mission in the implementation process of the EFQM Excellence Model. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/36112 |
DOI: | 10.1080/14783363.2013.850810 |
ISSN: | 1478-3363 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | CAlg - Artigos em revistas internacionais / Papers in international journals |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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TQM&BE_2014_Vol25_N5.pdf | 171,71 kB | Adobe PDF | Ver/Abrir |