Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/36109
Título: | Impact of social responsibility programms in stakeholder satisfaction: an empirical study of portuguese managers' perceptions |
Autor(es): | Fonseca, Luís Ramos, Amílcar Rosa, Álvaro Braga, A. C. Sampaio, Paulo |
Palavras-chave: | Social responsibility of organizations Stakeholder theory Sustainable success |
Data: | 2012 |
Editora: | David Publishing |
Revista: | Journal of Us-China Public Administration |
Resumo(s): | This study investigates the relationship between social responsibility programmes of organizations and stakeholder satisfaction. Based on stakeholder theory, an online survey was administered to managers of Portuguese organizations with certified management systems. The findings suggest that stakeholder satisfaction is indeed increased with a social responsibility programme, as suggested by Freeman’s stakeholder theory. The components of social responsibility programmes that we discussed in this paper comprehend, among others, the “best governance practices”, “best customers, suppliers and partners management practices” and “best social inclusion and society support and relationship practices”, and do provide a balanced and continuously satisfaction to the different sets of stakeholders as shown by our survey results. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/36109 |
ISSN: | 1548-6591 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | CAlg - Artigos em revistas internacionais / Papers in international journals |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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JUS-ChinaPA_2012_Vol9_N5.pdf | 43,21 kB | Adobe PDF | Ver/Abrir |