Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/34147
Título: | Harnessing content and context for enhanced decision making |
Autor(es): | Novais, Paulo Carneiro, Davide Rua Andrade, Francisco Carneiro Pacheco Neves, José |
Palavras-chave: | Online Dispute Resolution Context-aware Computing Stress Fatigue |
Data: | 2014 |
Editora: | Springer Verlag |
Citação: | Novais P., Carneiro D., Andrade F., Neves J., Harnessing Content and Context for Enhanced Decision Making, AI Approaches to the Complexity of Legal Systems - AICOL 2013 International Workshops, AICOL-IV@IVR, Belo Horizonte, Brazil, July 21-27, 2013 and AICOL-V@SINTELNET-JURIX, Bologna, Italy, December 11, 2013, Revised Selected Papers, Lecture Notes in Computer Science vol. 8929, Pompeu Casanovas, Ugo Pagallo, Monica Palmirani, Giovanni Sartor (Eds), ISBN 978-3-662-45959-1, pp 232-246, 2014. |
Resumo(s): | In a time in which a significant amount of interpersonal interactions take place online, one must enquire to which extent are these milieus suitable for supporting the complexity of our communication. This is especially important in more sensitive domains, such as the one of Online Dispute Resolution, in which inefficient communication environments may result in misunderstandings, poor decisions or the escalation of the conflict. The conflict manager, in particular, may find his skills severely diminished, namely in what concerns the accurate perception of the state of the parties. In this paper the development of a rich communication framework is detailed that conveys contextual information about their users, harnessed from the transparent analysis of their behaviour while communicating. Using it, the conflict manager may not only better perceive the conflict and how it affects each party but also take better contextualized decisions, closer to the ones taken in face-to-face settings. |
Tipo: | Capítulo de livro |
URI: | https://hdl.handle.net/1822/34147 |
ISBN: | 978-3-662-45959-1 |
DOI: | 10.1007/978-3-662-45960-7_17 |
Versão da editora: | http://dx.doi.org/10.1007/978-3-662-45960-7_17 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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2014 - LNCS Springer ACOIL NCAN.pdf | 365,4 kB | Adobe PDF | Ver/Abrir |