Exploring the design space of mobile payment systems

Abstract

This paper describes an exploratory study on the design space for mobile payments. The study aims at identifying how some features of potential systems may affect the end-user experience and the overall values associated with it. This work takes an interaction design perspective and is not particularly focused on usability or task efficiency issues. Instead, we provide a set of concepts towards the generation of a framework about the Human values involved in mobile payments. The proposed framework and the results from users' interviews provide an added-value for anyone designing mobile payment systems. The resources presented should facilitate the reasoning about the major sensitivities involved in mobile payments as well as initial reflections of their implications.