Utilize este identificador para referenciar este registo: https://hdl.handle.net/1822/15186

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Campo DCValorIdioma
dc.contributor.authorSampaio, Paulo-
dc.contributor.authorSaraiva, Pedro-
dc.contributor.authorRodrigues, António Guimarães-
dc.date.accessioned2011-12-14T14:29:12Z-
dc.date.available2011-12-14T14:29:12Z-
dc.date.issued2011-
dc.identifier.issn0265-671Xpor
dc.identifier.urihttps://hdl.handle.net/1822/15186-
dc.description.abstractPurpose – ISO 9001 certification is nowadays considered to be one of the most effective tools that can be adopted for guiding the management of Quality Systems. The stunning growth observed by these standards all over the world confirms a strong polarization of enterprises’ interest in this practice. Owing to the wide incidence of this phenomenon, a deep investigation of ISO 9001 diffusion over time is of mandatory importance. The research here reported covers the development of statistical models in order to characterize the ISO 9001 certification evolution on a country basis, as well as worldwide. Design/methodology/approach – Based on the pioneering results obtained by Saraiva and Duarte, an attempt is now made to: identify clusters of countries, according to their ISO 9001 evolution patterns; characterize the worldwide ISO 9001 certification evolution; identify which are the main evolution perspectives for ISO 9001 diffusion; identify significant variables that may influence ISO 9001 quality management systems diffusion; develop mathematical models in order to characterize the ISO 9001 certification evolution on a country-by-country basis. Findings – The research carried out allowed one to analyze the worldwide evolution of ISO 9001 certification and suggest new prediction models for the diffusion of quality management systems certification at different geographical realities. Originality/value – This paper covers the development of statistical models in order to characterize the ISO 9001 certification evolution on a country basis, as well as worldwide.por
dc.description.sponsorshipThe authors acknowledge the financial support provided by Fundacao para a Ciencia e a Tecnologia (FCT) through a research grant (BD/16032/2004).por
dc.language.isoengpor
dc.publisherEmerald Group Publishing Ltdpor
dc.rightsopenAccesspor
dc.subjectISO 9000 seriespor
dc.subjectDiffusionpor
dc.subjectForecastingpor
dc.subjectQuality managementpor
dc.titleISO 9001 certification forecasting modelspor
dc.typearticle-
dc.peerreviewedyespor
oaire.citationStartPage5por
oaire.citationEndPage26por
oaire.citationIssue1por
oaire.citationTitleInternational Journal of Quality and Reliability Managementpor
oaire.citationVolume28por
dc.identifier.doi10.1108/02656711111097526por
dc.subject.wosSocial Sciencespor
sdum.journalInternational Journal of Quality & Reliability Managementpor
Aparece nas coleções:LES/ALG - Artigos em revistas científicas internacionais com arbitragem

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