Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/50495
Título: | Enriching conflict resolution environments with the provision of context information |
Autor(es): | Carneiro, Davide Rua Gomes, Marco Filipe Vieira Costa, Ângelo Gonçalo Araújo Silva Novais, Paulo Neves, José |
Palavras-chave: | Affective computing Role playing games Emotions Ambient intelligence Conflict resolution environments |
Data: | 2017 |
Editora: | Wiley-Blackwell |
Revista: | Expert Systems |
Citação: | Carneiro D., Gomes M., Costa A., Novais P., Neves J., Enriching Conflict Resolution Environments with the Provision of Context Information, Expert Systems, Wiley-Blackwell, ISSN: 0266-4720, Vol 34, Issue 5, 2017. http://dx.doi.org/10.1111/exsy.12049. |
Resumo(s): | It is a common affair to settle disputes out of courts nowadays, through negotiation, mediation or any other mean. This has also been implemented over telecommunication means under the so-called Online Dispute Resolution methods. However, this new technology-supported approach is impersonal and cold, leaving aside important issues such as the disputants’ body language, stress level or emotional response while being based on forms, e-mails or chat rooms. To overcome this shortcoming in this paper it is proposed the creation of intelligent environments for conflict resolution that can complement the existing tools with important knowledge about the context of interaction. This will allow decisionmakers to take better framed decisions based not only on figures but also on important contextual information, similarly to what happens when parties communicate in the physical presence of each other. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/50495 |
DOI: | 10.1111/exsy.12049 |
ISSN: | 0266-4720 1468-0394 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | CAlg - Artigos em revistas internacionais / Papers in international journals |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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ExpertSystems DC.pdf | 519,63 kB | Adobe PDF | Ver/Abrir |