Decision support in E-government – a pervasive business intelligence approach case study in a local government

Abstract

Business Intelligence (BI) systems are being increasingly used by organizations and considered as an advantage, which goal is to offer access to information in a timely manner to support the decision-making process. Simultaneously, the local government has put forward quality assurance systems, with the goal of improving efficiency of internal processes, who require timely and quality information to function. However it should be noted that this is an area of activity with peculiar characteristics that must be taken into account. This paper presents a real case study and the development of a pervasive BI functional solution implemented in local government, providing support and improving the quality of processes. The developed solution brings some important contributions and represents some advances in the e-Government context applied to local governments. This solution is able to accommodate a wide range of users, with the information available anytime and anywhere, capable of issuing alerts and being ubiquitous, scalable and have real-time data availability.