Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/15188
Título: | What service? |
Autor(es): | Cardoso, Ana Cristina Henriques Ferreira, Isabel Carvalho, João Álvaro Santos, Leonel Duarte dos |
Palavras-chave: | Service science Services Service concept Taxonomy and taxonomy |
Data: | 2011 |
Editora: | Springer |
Revista: | Communications in Computer and Information Science |
Resumo(s): | Technology is changing society, organizations, and interactions between service organizations and customers at a fast pace. Moreover, technology is transforming the nature of services and, in academia, multidisciplinary research is trying to make sense of these changes and leverage the opportunity of service innovation in different fields. After a brief review of the literature focused on services, we found that the term “service” is often used to mean many different things. This paper explores the meaning and scope of services in technological and managerial domains. As a final result, we summarize the concepts of services in the broad areas of management and technology that we found in the literature. Management refers to the concepts that are often used in the fields of marketing and operations management, whereas technology includes the service-like concepts from the fields of software engineering and information systems. |
Tipo: | Artigo em ata de conferência |
URI: | https://hdl.handle.net/1822/15188 |
ISBN: | 9783642243547 |
DOI: | 10.1007/978-3-642-24355-4_32 |
ISSN: | 1865-0929 |
Versão da editora: | http://www.springerlink.com/content/t87322j5384606p1/ |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | DSI - Engenharia e Gestão de Sistemas de Informação |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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1143Final-1.pdf | 124,48 kB | Adobe PDF | Ver/Abrir |