Hospital operations management: an exploratory study from Brazil and Portugal

Abstract

This study aims to analyze the main dimensions related to Hospital Operations Management (HOM) through workshops held in four hospitals in Brazil and Portugal with the participation of 60 hospital management professionals. The dimensions of the HOM were adapted from the literature and the most important area according to the professionals was described as “Planning, Scheduling and Control of Hospital Operations”, with 91% importance. Other areas were also relevant as Patient Flow Management, Quality and Supply Chain Management. After discussion of the main topics, the researchers involved present a management scheme about Hospital Operations Management in order to guide other researchers and hospital managers on the subject.