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TitleRisks, issues and critical success factors in shared service center projects
Author(s)Ribeiro, Joana Isabel Pinheiro
Fernandes, Aldora Gabriela Gomes
Tereso, Anabela Pereira
KeywordsProject management
Shared service centers
Critical Success Factors
Issue dateSep-2018
PublisherUniversidade do Minho. Departamento de Produção e Sistemas (DPS)
JournalICOPEV International Conference on Project Economic Evaluation
CitationJoana Ribeiro, Gabriela Fernandes, Anabela Tereso (2018) Risks, Issues and Critical Success Factors in Shared Service Center Projects, ICOPEV 2018 - 4th International Conference on Production Economics and Project Evaluation, Escola de Engenharia, Universidade do Minho, Guimarães, 20 a 21 de Setembro de 2018, ISBN: 978-989-97050-8-1, ISSN: 2183-3974.
Abstract(s)This paper is based on a case study performed in a Shared Service Center from SEG Automotive group, a former automotive division from Bosch. Due to the Bosch decision of selling the business unit of Starter Motors and Generators, it was required to create a Shared Service Center which performed the processes, until then executed by central departments to all Bosch divisions. This paper will focus on the project of processes transfer from the Bosch departments to the Shared Service Center. Through semi-structured interviews to the leadership team, it was intended to identify the major risks and issues of those projects and its critical success factors, in order to allow the management to work on measures that can avoid the risks and issues and potentiate the project success. The results show the importance of the alignment and cooperation of all stakeholders during the whole project life. It turns also clear the need of a project manager that leads the project, guides the team and has authority for decisions making. Moreover, the influence of the project team within the project is clear, being crucial to have experience, flexibility and multilanguage knowledge.
TypeConference paper
DescriptionICOPEV2018 – 4th International Conference on Production Economics and Project Evaluation | 20 Set. - 21 Set. 2018
AccessOpen access
Appears in Collections:CAlg - Artigos em livros de atas/Papers in proceedings

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