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TitleThe profile of the quality professionals in the 21st century
Author(s)Uzdurum, Ilknur
Advisor(s)Sampaio, Paulo
KeywordsQuality professionals
Skills and competences
Quality of 21st century
Quality 4.0
Worldwide survey
Issue date2018
Abstract(s)This thesis proposes the profile – skills and competences – of the Quality Professional of the 21st Century. In the authors opinion this is an important and needed contribution to the field of Quality due to the fact that it is important to understand whether Quality Professionals are ready or not to face the new challenges of the industry today. We, as Quality Professionals, are still using methodologies and tools that have been proposed in the 20s, 50s or 80s of the last century and they are still very important to improve the processes performance in the companies, but a question should be raised up – Are these methodologies and tools enough and aligned with the current requirements, needs and expectations of the companies? The revision of literature carried out enabled the identification of several research gaps. The main gap concerns with respondents’ sample. The worldwide survey carried out enabled the assessment of the perceptions from respondents around the world. The main purpose of this research is to define the profile of the 21st Century Quality Professional, based on the perspectives of worldwide Quality Leaders and Quality Professionals. To accomplish it, an international survey was designed and developed aiming at the collection of the contributions of worldwide Quality Practitioners. The results highlight that “Management Skills” are the most important skills and competences for Quality Professionals of the 21st Century. Leadership Skills are considered by the respondents next most important skills and competence group. Rest of the skill groups were rated by the respondents respectively; Soft Skills, Technical Skills and Analytical Skills. Several statistical tests were carried out namely those to ascertain the internal consistency of the data set (Reliability Analysis) and the statistical significance of the differences between grouping variables (Kruskal-Wallis Test). Results suggest that the assessment of some variables differ according to some grouping variables. From a practical point of view, this research will contribute to support companies in the definition of the Quality Professional profile needed to face Quality and the Innovation of the 21st century. The assessment of the main cause of those differences can be shown as further research example.
TypeMaster thesis
DescriptionDissertação de mestrado em Engineering and Quality Management
AccessOpen access
Appears in Collections:BUM - Dissertações de Mestrado
DPS - Dissertações de Mestrado

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