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dc.contributor.authorSouza, Ronildopor
dc.contributor.authorSousa, Sérgiopor
dc.contributor.authorNunes, Eusébio P.por
dc.description.abstractContinuous improvement or more generally improvement is a necessity for companies in a dynamic context. The effectiveness and efficiency of such improvement can foster company sustainability, particularly if it exhibits characteristics of a learning organisation. This paper shows a methodology to develop organisational learning through the use of one quality improvement methodology known as Quality Control (QC) Story. The work is based on a case study from a manufacturer of electronic products. It describes QC Story application over 10 years and its effects on key performance indicators. Organisational learning is assessed through a questionnaire survey. A method to manage knowledge based on a lessons-learned procedure is described and a generalisation is induced. Results suggest that repetitive use of QC story along with the presented procedure of lessons-learned contributes to improving processes performance over long periods. It is also concluded that this company using the presented procedure exhibit characteristics of a learning organisation.por
dc.rightsembargoedAccess (2 Years)por
dc.subjectelectronic productspor
dc.subjectknowledge managementpor
dc.subjectorganisational learningpor
dc.subjectperformance managementpor
dc.subjectquality control storypor
dc.subjectquality improvementpor
dc.titleDeveloping organisational learning through QC storypor
sdum.journalTotal Quality Management and Business Excellencepor
Appears in Collections:CAlg - Artigos em revistas internacionais/Papers in international journals

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