Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/55424
Registo completo
Campo DC | Valor | Idioma |
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dc.contributor.author | Souza, Ronildo | por |
dc.contributor.author | Sousa, Sérgio | por |
dc.contributor.author | Nunes, Eusébio P. | por |
dc.date.accessioned | 2018-07-26T08:27:53Z | - |
dc.date.available | 2020-06-27T06:00:15Z | - |
dc.date.issued | 2020 | - |
dc.identifier.citation | Ronildo Souza, Sérgio Sousa & Eusébio Nunes (2020): Developing organisational learning through QC story, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2018.1490641 | - |
dc.identifier.issn | 1478-3363 | - |
dc.identifier.uri | https://hdl.handle.net/1822/55424 | - |
dc.description.abstract | Continuous improvement or more generally improvement is a necessity for companies in a dynamic context. The effectiveness and efficiency of such improvement can foster company sustainability, particularly if it exhibits characteristics of a learning organisation. This paper shows a methodology to develop organisational learning through the use of one quality improvement methodology known as Quality Control (QC) Story. The work is based on a case study from a manufacturer of electronic products. It describes QC Story application over 10 years and its effects on key performance indicators. Organisational learning is assessed through a questionnaire survey. A method to manage knowledge based on a lessons-learned procedure is described and a generalisation is induced. Results suggest that repetitive use of QC story along with the presented procedure of lessons-learned contributes to improving processes performance over long periods. It is also concluded that this company using the presented procedure exhibit characteristics of a learning organisation. | por |
dc.description.sponsorship | This work has been supported by FCT – Fundação para a Ciência e a Tecnologia, through COMPETE: POCI-01-0145-FEDER-007043, within the Project Scope: UID/CEC/00319/2013. | por |
dc.language.iso | eng | por |
dc.publisher | Routledge | por |
dc.relation | info:eu-repo/grantAgreement/FCT/5876/147280/PT | - |
dc.relation | POCI-01-0145-FEDER-007043 | por |
dc.relation | info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UID%2FCEC%2F00319%2F2013/PT | por |
dc.rights | openAccess | por |
dc.subject | Electronic products | por |
dc.subject | Knowledge management | por |
dc.subject | Manufacturing | por |
dc.subject | Organisational learning | por |
dc.subject | Performance management | por |
dc.subject | Quality control story | por |
dc.subject | Quality improvement | por |
dc.title | Developing organisational learning through QC story | por |
dc.type | article | por |
dc.peerreviewed | yes | por |
oaire.citationStartPage | 1565 | por |
oaire.citationEndPage | 1587 | por |
oaire.citationIssue | 13-14 | por |
oaire.citationVolume | 31 | por |
dc.date.updated | 2018-07-25T15:01:15Z | - |
dc.identifier.eissn | 1478-3371 | - |
dc.identifier.doi | 10.1080/14783363.2018.1490641 | por |
dc.subject.wos | Social Sciences | por |
sdum.export.identifier | 5185 | - |
sdum.journal | Total Quality Management and Business Excellence | por |
Aparece nas coleções: | CAlg - Artigos em revistas internacionais / Papers in international journals |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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Developing organisational learning through QC story.pdf | 1,06 MB | Adobe PDF | Ver/Abrir |