Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/55424
Título: | Developing organisational learning through QC story |
Autor(es): | Souza, Ronildo Sousa, Sérgio Nunes, Eusébio P. |
Palavras-chave: | Electronic products Knowledge management Manufacturing Organisational learning Performance management Quality control story Quality improvement |
Data: | 2020 |
Editora: | Routledge |
Revista: | Total Quality Management and Business Excellence |
Citação: | Ronildo Souza, Sérgio Sousa & Eusébio Nunes (2020): Developing organisational learning through QC story, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2018.1490641 |
Resumo(s): | Continuous improvement or more generally improvement is a necessity for companies in a dynamic context. The effectiveness and efficiency of such improvement can foster company sustainability, particularly if it exhibits characteristics of a learning organisation. This paper shows a methodology to develop organisational learning through the use of one quality improvement methodology known as Quality Control (QC) Story. The work is based on a case study from a manufacturer of electronic products. It describes QC Story application over 10 years and its effects on key performance indicators. Organisational learning is assessed through a questionnaire survey. A method to manage knowledge based on a lessons-learned procedure is described and a generalisation is induced. Results suggest that repetitive use of QC story along with the presented procedure of lessons-learned contributes to improving processes performance over long periods. It is also concluded that this company using the presented procedure exhibit characteristics of a learning organisation. |
Tipo: | Artigo |
URI: | https://hdl.handle.net/1822/55424 |
DOI: | 10.1080/14783363.2018.1490641 |
ISSN: | 1478-3363 |
e-ISSN: | 1478-3371 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | CAlg - Artigos em revistas internacionais / Papers in international journals |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
---|---|---|---|---|
Developing organisational learning through QC story.pdf | 1,06 MB | Adobe PDF | Ver/Abrir |