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TitleSocial construction of information technology supporting work
Author(s)Ramos, Isabel
Berry, Daniel M.
KeywordsBusiness applications
Communications gap
Enterprise IS
Case study
Social issues of IT
User satisfaction
Entreprise resource planning
IS impacts
IS problems
IS success
Management information needs
Organizational culture
Social impacts
Top management
User attitudes
User bahavior
User chatacteristics
User expectations
Enterprise resource planning
user behavior
user characteristics
Issue date2005
PublisherIGI Global
JournalJournal of Cases on Information Technology
Citation"Journal of Cases on Information Technology". ISSN 1548-7717. 7:3 (2005) 1-17.
Abstract(s)In the beginning of 1999, the CIO of a Portuguese company in the automobile industry was debating with himself whether to abandon or to continue supporting the MIS his company had been using for years. This MIS had been supporting the company’s production processes and the procurement of resources for these processes. However, in spite of the fact that the MIS system had been deployed under the CIO’s tight control, the CIO felt strong opposition to the use of this MIS system, opposition that was preventing the MIS system from being used to its full potential. Moreover, the CIO was at lost as to how to ensure greater compliance to his control and fuller use of the MIS system. Therefore, the CIO decided that he needed someone external to the company to help him understand the fundamental reasons, technical, social, or cultural, for the opposition to the MIS system.
AccessOpen access
Appears in Collections:DSI - Engenharia da Programação e dos Sistemas Informáticos

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