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TitleOrganizational memory: the role of business intelligence to leverage the application of collective knowledge
Author(s)Ramos, Isabel
Sá, Jorge Vaz de Oliveira e
Issue dateApr-2014
PublisherIGI Global
CitationRamos, I., & Oliveira e Sá, J. (2014). Organizational Memory: The Role of Business Intelligence to Leverage the Application of Collective Knowledge. In H. Rahman, & R. de Sousa (Eds.) Information Systems and Technology for Organizational Agility, Intelligence, and Resilience (pp. 206-223). Hershey, PA: Business Science Reference. doi:10.4018/978-1-4666-5970-4.ch010
Abstract(s)Nowadays, the major challenge to organizations managers is that they must make appropriate decisions in a turbulent environment while it is hard to recognize whether information is good or bad, because actions resulting from wrong decisions may place the organization at risk of survive. That is why organizations managers try to avoid making wrong decisions. In order to improve this, managers should use collective knowledge and experiences shared through Organizational Memory (OM) effectively to reduce the rate of unsuccessful decision making. In this sense, Business Intelligence (BI) tools allow managers to improve the effectiveness of decision making and problem solving. In the light of these motivations, the aim of this chapter is to comprehend the role of BI systems in supporting OM effectively in real context of crowdsourcing academic initiative called CrowdUM.
TypeBook part
AccessOpen access
Appears in Collections:DSI - Engenharia e Gestão de Sistemas de Informação

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