Please use this identifier to cite or link to this item: http://hdl.handle.net/1822/34235

TitleMaking justice more accessible
Author(s)Carneiro, Davide Rua
Novais, Paulo
KeywordsOnline dispute resolution
Accessibility
Citizen empowerment
Issue date2014
PublisherAssociation for Computing Machinery
CitationCarneiro D. Novais P., Making Justice More Accessible, Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2014), ISBN 978-1-60558-611-3 pp 279-287, Guimarães, Portugal, 2014.
Abstract(s)From the point of view of the Citizen, Justice is not always readily accessible. Either because it is a lengthy process, potentially expensive, sometimes unclear or simply scary, people will often avoid or withdraw from a judicial process, especially in those cases that involve relatively small amounts. This results in the giving up of a basic right, with the potential loss of rightful benefits. In this paper we briefly analyze the main aspects that impair access to Justice nowadays. We then move on to look at recent technological developments in the field of Online Dispute Resolution to argue that these can, in the near future, have a significant role in improving access to Justice. Specifically, we analyze the UMCourt Conflict Resolution Framework, developed by our research team, and address the different dimensions in which such tools contribute to make Justice more accessible, namely through better access to useful information, support in decision-making or more cost-effective processes.
TypeConference paper
URIhttp://hdl.handle.net/1822/34235
ISBN978-1-60558-611-3
DOI10.1145/2691195.2691284
Peer-Reviewedyes
AccessOpen access
Appears in Collections:CCTC - Artigos em atas de conferências internacionais (texto completo)

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