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TitleUnderstanding decision quality through satisfaction
Author(s)Carneiro, João
Marreiros, Goreti
Novais, Paulo
Santos, Ricardo
KeywordsDecision satisfaction
Group Decision Support Systems
Affective computing
Automatic Negotiation
Issue date2014
JournalCommunications in Computer and Information Science
CitationCarneiro J., Santos R., Marreiros G., Novais P., Understanding Decision Quality through Satisfaction, Highlights of Practical Applications of Heterogeneous Multi-Agent Systems. The PAAMS Collection, Juan Corchado et all (Eds), Springer - Series Communications in Computer and Information Science, Vol. 430, ISBN: 978-3-319-07766-6, pp 368-377, 2014.
Abstract(s)One of the most important factors to determine the success of an or-ganization is the quality of decisions made. In order to improve the decisions taken and to strengthen the competitiveness of organizations, systems such as Group Decision Support Systems (GDSSs) have been strongly developed and studied in recent decades. The amount of GDSSs incorporating automatic nego-tiation mechanisms, such as argumentation, is increasing nowadays. The evalu-ation of these mechanisms and the understanding of their real benefits for the organizations is still a hard challenge. In this article, we propose a model that allows a GDSS to measure the participant’s satisfaction with the decision, con-sidering aspects such as problem evaluation, personality, emotions and expecta-tions. This model is intended to enable the understanding of the decision’s qual-ity achieved with an argumentation system and to evaluate its capability to po-tentiate the decision’s quality. The proposed model validates all the assump-tions found in the literature regarding the participant’s satisfaction.
TypeConference paper
Description"PAAMS 2014 International Workshops, Salamanca, Spain, June 4-6, 2014. Proceedings"
Publisher version
AccessOpen access
Appears in Collections:CCTC - Artigos em atas de conferências internacionais (texto completo)

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