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TitleHarnessing content and context for enhanced decision making
Author(s)Novais, Paulo
Carneiro, Davide Rua
Andrade, Francisco Carneiro Pacheco
Neves, José
KeywordsOnline Dispute Resolution
Context-aware Computing
Issue date2014
PublisherSpringer Verlag
CitationNovais P., Carneiro D., Andrade F., Neves J., Harnessing Content and Context for Enhanced Decision Making, AI Approaches to the Complexity of Legal Systems - AICOL 2013 International Workshops, AICOL-IV@IVR, Belo Horizonte, Brazil, July 21-27, 2013 and AICOL-V@SINTELNET-JURIX, Bologna, Italy, December 11, 2013, Revised Selected Papers, Lecture Notes in Computer Science vol. 8929, Pompeu Casanovas, Ugo Pagallo, Monica Palmirani, Giovanni Sartor (Eds), ISBN 978-3-662-45959-1, pp 232-246, 2014.
Abstract(s)In a time in which a significant amount of interpersonal interactions take place online, one must enquire to which extent are these milieus suitable for supporting the complexity of our communication. This is especially important in more sensitive domains, such as the one of Online Dispute Resolution, in which inefficient communication environments may result in misunderstandings, poor decisions or the escalation of the conflict. The conflict manager, in particular, may find his skills severely diminished, namely in what concerns the accurate perception of the state of the parties. In this paper the development of a rich communication framework is detailed that conveys contextual information about their users, harnessed from the transparent analysis of their behaviour while communicating. Using it, the conflict manager may not only better perceive the conflict and how it affects each party but also take better contextualized decisions, closer to the ones taken in face-to-face settings.
TypeBook part
Publisher version
AccessOpen access
Appears in Collections:CCTC - Capítulos de livro

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