Please use this identifier to cite or link to this item: http://hdl.handle.net/1822/32005

TitleOnline dispute resolution: an artificial intelligence perspective
Author(s)Carneiro, Davide Rua
Novais, Paulo
Andrade, Francisco Carneiro Pacheco
Zeleznikow, John
Neves, José
KeywordsAlternative Dispute Resolution
Online Dispute Resolution
Artificial Intelligence
Issue date2014
PublisherSpringer Verlag
JournalArtificial Intelligence Review
CitationCarneiro, D., Novais, P., Andrade, F., Zeleznikow, J., & Neves, J. (2014). Online dispute resolution: an artificial intelligence perspective. Artificial Intelligence Review, 41(2), 211-240. doi: 10.1007/s10462-011-9305-z
Abstract(s)Litigation in court is still the main dispute resolution mode. However, given the amount and characteristics of the new disputes, mostly arising out of electronic contracting, courts are becoming slower and outdated. Online Dispute Resolution (ODR) recently emerged as a set of tools and techniques, supported by technology, aimed at facilitating conflict resolution. In this paper we present a critical evaluation on the use of Artificial Intelligence (AI) based techniques in ODR. In order to fulfill this goal, we analyze a set of commercial providers (in this case twenty four) and some research projects (in this circumstance six). Supported by the results so far achieved, a new approach to deal with the problem of ODR is proposed, in which we take on some of the problems identified in the current state of the art in linking ODR and AI.
TypeArticle
URIhttp://hdl.handle.net/1822/32005
DOI10.1007/s10462-011-9305-z
ISSN0269-2821
Publisher versionhttp://link.springer.com/article/10.1007/s10462-011-9305-z
Peer-Reviewedyes
AccessOpen access
Appears in Collections:CCTC - Artigos em revistas internacionais

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