Utilize este identificador para referenciar este registo:
https://hdl.handle.net/1822/26561
Título: | The relationship between stress and conflict handling style in an ODR environment |
Autor(es): | Novais, Paulo Carneiro, Davide Rua Gomes, Marco Neves, José |
Palavras-chave: | On-line dispute resolution Human-computer interaction Behavioural analysis Negotiation Conflict handling style Stress |
Data: | 2013 |
Editora: | Springer |
Revista: | Lecture Notes in Computer Science (including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) |
Resumo(s): | Up until now, most approaches to Online Dispute Resolution focused on "traditional" problems such as the generation of solutions, the support to negotiation or the definition of strategies. Although these problems are evidently valid and important ones, research should also start to consider new potential issues that arise from technological evolution. In this paper we analyse the new challenges that emerge from resolving conflicts over telecommunications, namely in what concerns the lack of contextual information about parties. Specifically we build on a previous approach to stress estimation from the analysis of interaction and behavioural patterns. From the data gathered in a previous experiment we now trained classifiers that allow to assess stress in realtime, in a personalized and empirical way. With these classifiers, we were able to study how stress and conflict coping strategies evolve together. This paper briefly describes these classifiers, focusing afterwards on the results of the experiment. |
Tipo: | Artigo em ata de conferência |
Descrição: | Serie : Lecture notes in computer science, vol. 7856, ISSN 0302-9743 |
URI: | https://hdl.handle.net/1822/26561 |
ISBN: | 978-3-642-39930-5 978-3-642-39931-2 |
DOI: | 10.1007/978-3-642-39931-2_10 |
ISSN: | 0302-9743 |
Versão da editora: | http://dx.doi.org/10.1007/978-3-642-39931-2_10 |
Arbitragem científica: | yes |
Acesso: | Acesso aberto |
Aparece nas coleções: | DI/CCTC - Livros e Capítulos de livros |
Ficheiros deste registo:
Ficheiro | Descrição | Tamanho | Formato | |
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2013 - Springer LNCS JURISIN.pdf | 476,79 kB | Adobe PDF | Ver/Abrir |