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TitleDeveloping a multi-touch serious game to fight the digital divide : the Portuguese ATM a pilot case study
Author(s)Carvalho, Diana
Bessa, Maximino
Peres, Emanuel
Magalhães, Luís
Guedes, Carlos
Oliveira, Lia Raquel
KeywordsSerious Games
Digital Divide
Natural User Interfaces
Issue date2012
JournalIberian Conference on Information Systems and Technologies (CISTI)
Abstract(s)The use of Information and Communication Technologies (ICTs) has grown substantially over the past few years. However, a portion of the world’s society has not been able to keep up with these technological advances. For this purpose, we present a serious game with a multi-touch interface envisioned to encourage and teach digitally excluded people on how to use the Portuguese Automated Teller Machine (ATM): a commodity much needed by society, but still avoided by some, mainly due to their fear of the digital world. An exploratory study was conducted to investigate if a serious game based on a new interaction paradigm can have a positive influence in the struggle against the Portuguese digital divide. We believe that the findings of our pilot case study can be useful to determine if a multi-touch serious game, due to its intuitiveness and ease of use, can stimulate the digitally excluded people to handle the ATM on a regular basis. The results that were obtained suggest that this approach may indeed produce a positive impact in the attempt to bridge the Portuguese digital divide.
TypeConference paper
Publisher version
AccessOpen access
Appears in Collections:CIEd - Textos em volumes de atas de encontros científicos nacionais e internacionais

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