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TitleStress monitoring in conflict resolution situations
Author(s)Carneiro, Davide Rua
Castillo, José Carlos
Novais, Paulo
Fernández-Caballero, Antonio
Neves, José
López, María T.
KeywordsOnline dispute resolution
Stress monitoring
Monitoring framework
Issue date2012
JournalAdvances in Intelligent and Soft Computing
Abstract(s)Online Dispute Resolution is steadily growing to become the major alternative to litigation in court. In fact, given the characteristics of current disputes, technology-based conflict resolution may be a quite efficient approach. However, in this shift of paradigm, there are also threats that should be considered. Specifically, in this paper we deal with the problem of the lack of important context information when parties communicate in a virtual setting. In that sense, we propose the addition of a monitoring framework capable of measuring the level of stress of the parties in a non-invasive way. This information will be used by the platform and the mediator throughout the complete conflict resolution process to adapt strategies in real-time, resulting in a context-aware and more efficient approach.
TypeConference paper
AccessOpen access
Appears in Collections:CCTC - Artigos em revistas internacionais

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