Please use this identifier to cite or link to this item: http://hdl.handle.net/1822/19904

TitleDiagnosis of quality problems in a footwear SME
Author(s)Teixeira, Humberto N.
Lopes, Isabel da Silva
Sousa, Sérgio
KeywordsContinuous improvement
Diagnosis
Quality management
Self-assessment
SMEs
Issue date2012
PublisherIAENG
JournalLecture Notes in Engineering and Computer Science
Abstract(s)This article presents the results of a study conducted in a footwear SME. The study aimed to characterize the state of quality in the company highlighting weaknesses and areas for improvement. The methodology employed makes use of a set of tools for data collection and analysis such as interviews, flowcharts, process analysis diagrams, efects registry matrix, Failure Modes and Effects Analysis (FMEA) and cause and effect matrix. Based on the gathered data, the company procedures in quality management and the production process performance are described and analyzed. Besides reflecting the quality state in the organization the study also allowed to prioritize the elimination of auses that are responsible for poor performance.
TypeConference paper
URIhttp://hdl.handle.net/1822/19904
ISBN978-988-19252-2-0
ISSN2078-0958
Peer-Reviewedyes
AccessOpen access
Appears in Collections:LES/ALG - Textos completos em actas de encontros científicos internacionais com arbitragem

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