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https://hdl.handle.net/1822/19159
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Campo DC | Valor | Idioma |
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dc.contributor.author | Teixeira, Humberto N. | - |
dc.contributor.author | Lopes, Isabel da Silva | - |
dc.contributor.author | Sousa, Sérgio | - |
dc.date.accessioned | 2012-05-08T12:38:19Z | - |
dc.date.available | 2012-05-08T12:38:19Z | - |
dc.date.issued | 2012 | - |
dc.identifier.issn | 2010-376X | - |
dc.identifier.issn | 2010-3778 | - |
dc.identifier.uri | https://hdl.handle.net/1822/19159 | - |
dc.description | Publicado em "World Academy of Science, Engineering and Systems Management" | por |
dc.description.abstract | This article proposes a new methodology to be used by SMEs (Small and Medium enterprises) to characterize their performance in quality, highlighting weaknesses and area for improvement. The methodology aims to identify the principal causes of quality problems and help to prioritize improvement initiatives. This is a self-assessment methodology that intends to be easy to implement by companies with low maturity level in quality. The methodology is organized in six different steps which includes gathering information about predetermined processes and sub-processes of quality management, defined based on the well-known Juran’s trilogy for quality management (Quality planning, quality control and quality improvement) and, predetermined results categories, defined based on quality concept. A set of tools for data collecting and analysis, such as interviews, flowcharts, process analysis diagrams and Failure Mode and effects Analysis (FMEA) are used. The article also presents the conclusions obtained in the application of the methodology in two cases studies. | por |
dc.description.sponsorship | Fundação para a Ciência e a Tecnologia (FCT) | por |
dc.language.iso | eng | por |
dc.publisher | World Academy of Science, Engineering and Technology (WASET) | por |
dc.rights | restrictedAccess | por |
dc.subject | Continuous improvement | por |
dc.subject | Diagnosis | por |
dc.subject | Quality management | por |
dc.subject | Self-assessment | por |
dc.subject | SMEs | por |
dc.title | A methodology for quality problems diagnosis in SMEs | por |
dc.type | conferencePaper | por |
dc.peerreviewed | yes | por |
sdum.publicationstatus | published | por |
oaire.citationStartPage | 794 | por |
oaire.citationEndPage | 799 | por |
oaire.citationIssue | 64 | por |
oaire.citationConferencePlace | Paris, França | por |
oaire.citationTitle | International Conference on Industrial Engineering and Systems Management | por |
sdum.conferencePublication | International Conference on Industrial Engineering and Systems Management | por |
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Ficheiro | Descrição | Tamanho | Formato | |
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article ICIESM2012_FR64000.pdf Acesso restrito! | Documento principal | 307,65 kB | Adobe PDF | Ver/Abrir |