Please use this identifier to cite or link to this item: http://hdl.handle.net/1822/19159

TitleA methodology for quality problems diagnosis in SMEs
Author(s)Teixeira, Humberto N.
Lopes, Isabel da Silva
Sousa, Sérgio
KeywordsContinuous improvement
Diagnosis
Quality management
Self-assessment
SMEs
Issue date2012
PublisherWorld Academy of Science, Engineering and Technology (WASET)
Abstract(s)This article proposes a new methodology to be used by SMEs (Small and Medium enterprises) to characterize their performance in quality, highlighting weaknesses and area for improvement. The methodology aims to identify the principal causes of quality problems and help to prioritize improvement initiatives. This is a self-assessment methodology that intends to be easy to implement by companies with low maturity level in quality. The methodology is organized in six different steps which includes gathering information about predetermined processes and sub-processes of quality management, defined based on the well-known Juran’s trilogy for quality management (Quality planning, quality control and quality improvement) and, predetermined results categories, defined based on quality concept. A set of tools for data collecting and analysis, such as interviews, flowcharts, process analysis diagrams and Failure Mode and effects Analysis (FMEA) are used. The article also presents the conclusions obtained in the application of the methodology in two cases studies.
TypeConference paper
DescriptionPublicado em "World Academy of Science, Engineering and Systems Management"
URIhttp://hdl.handle.net/1822/19159
ISSN2010-376X
2010-3778
Peer-Reviewedyes
AccessRestricted access (UMinho)
Appears in Collections:CAlg - Artigos em livros de atas/Papers in proceedings

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