Please use this identifier to cite or link to this item: http://hdl.handle.net/1822/19080

TitleArtificial intelligence applications in ODR: online dispute resolution: the UMCourt project
Author(s)Andrade, Francisco Carneiro Pacheco
Barbieri, Diovana
Carneiro, Davide Rua
Novais, Paulo
KeywordsOnline dispute resolution
Artificial intelligence
Issue date2010
PublisherUniversity of Washington
Abstract(s)The growing use of electronic contracting urges the move of dispute resolution to online environments. Thus being, the technological element has to be considered as the “fourth party”. In this sense, software agents may well play an important role. One major issue in dispute resolution is the estimation of BATNA and of WATNA; software agents may become very useful tools in this operation, facing dispute resolution under a risk oriented approach. Having this in mind, it was developed UM COURT – based on which a concrete application, in the domain of Consumer’s Law, is presented here.
TypeConference paper
URIhttp://hdl.handle.net/1822/19080
Peer-Reviewedyes
AccessOpen access
Appears in Collections:DI/CCTC - Livros e Capítulos de livros
ED/DCJPs - Comunicações e conferências

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