Please use this identifier to cite or link to this item: http://hdl.handle.net/1822/17536

TitleAn open source decision support system to improve healthcare show rates
Author(s)Peixoto, Hugo
Machado, José Manuel
Abelha, António
Santos, Manuel Filipe
Correia, António
KeywordsDecision support systems
Open source
Web services
Healthcare
Show rates
Issue date2011
PublisherEUROSIS-ETI
Abstract(s)In this paper we show a practical approach to deal with government impositions correlated with on time appointments in major healthcare facilities in Portugal. Reduce the waiting time and improve the quality on the patient communication are two of the main objectives in this project. Information Systems can improve patient communication with hospitals and consequently build a trust and better patient-caregiver relationship. New possibilities upraise with new smart phones and it is up to us to use it according to national standards and laws. We intend to establish a platform named Appointment Alert System (AASYS) that aids healthcare facilities to decrease costs correlated with calls for appointments, indeed one of the major sources of appointment department costs. Schedule administration is taken into consideration and a web user interface was also built. At the end we prove that an alert system based on open source software leading to short message service and email can help decreasing costs and increasing show rates.
TypeConference paper
DescriptionOliveira T., Costa A., Neves J., Novais P., Digital Clinical Guidelines Modelling, Modelling and Simulation 2011, Novais P., Machado J., Analide C., Abelha A., (Eds.) (ESM’2011 – The 2011 European Simulation and Modelling Conference, Guimarães, Portugal) EUROSIS Publisher, ISBN: 978-9077381-66-3, 2011.
URIhttp://hdl.handle.net/1822/17536
ISBN978-9077381-66-3
Peer-Reviewedyes
AccessRestricted access (UMinho)
Appears in Collections:DI/CCTC - Artigos (papers)
DSI - Engenharia da Programação e dos Sistemas Informáticos

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