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Universidade do Minho > Escola de Engenharia da Universidade do Minho | School of Engineering at the University of Minho > Departamento de Informática | Centro de Ciências e Tecnologias da Computação > DI/CCTC - Artigos (papers) >

Please use this identifier to cite or link to this item: http://hdl.handle.net/1822/15596

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Title: AASYS : Appointment Alert System : an open-source-based software to improve show rates in a health care unity
Authors: Peixoto, Hugo
Machado, José, 1963-
Abelha, António
Neves, José
Correia, António
Santos, Manuel
Keywords: Open Source
Information Systems
Web services
Healthcare
Show rates
Issue date: 2011
Abstract: In this paper we show a practical approach to deal with government impositions correlated with on time appointments in major healthcare facilities in Portugal. Reduce waiting time and improve quality on patient communication are two of the main objectives in this project. Information Systems can improve patient com- munication with hospitals and build a trust and better patient-caregiver relationship. New possibilities upraise with new smart phones and it is up to us to use it ac- cording to national standards and laws. We intend to establish a platform named Appointment Alert System (AASYS) that aids healthcare facilities to decrease costs correlated with calls for appointments, which indeed one of the major sources of appointment department costs. Schedule administration is taken in consideration and an user interface web page was also built. At the end we prove that an alert system based on open source soft- ware leading to short message service and email can help decrease costs and increase show rates.
Type: article
URI: http://hdl.handle.net/1822/15596
Peer-Reviewed: yes
Appears in Collections:DI/CCTC - Artigos (papers)

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