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|Title: ||Stakeholder satisfaction and sustainable success|
|Authors: ||Fonseca, Luís|
Braga, A. C.
|Issue date: ||2011|
|Abstract: ||The relationship between Stakeholder Satisfaction and Organizational Sustainable Growth and
Success is investigated focusing on the importance of a firm’s relationships with critical stakeholders that
may lead to better performance, as organizations while integrating business and societal considerations
create value for their stakeholders.
Framed on Stakeholder Theory an online survey was administered to Managers of Portuguese
organizations with certified management systems by APCER. The findings suggest that Competitive
position is strongly correlated with Shareholders, Suppliers and Partners, Employees and Customers
satisfaction, legitimating Freemans Stakeholder Theory.
In an overall final remark, the importance of Shareholders, Partners/Suppliers, Employees and
Customers satisfaction for organisational Sustainable Success is highlighted in this study results.|
|Appears in Collections:||LES/ALG - Textos completos em actas de encontros científicos internacionais com arbitragem|
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