Please use this identifier to cite or link to this item: http://hdl.handle.net/1822/15004

TitleIssues on conflict resolution in collaborative networks
Author(s)Carneiro, Davide Rua
Novais, Paulo
Lemos, Flávio
Andrade, Francisco Carneiro Pacheco
Neves, José
KeywordsVirtual organization
Conflict resolution
Decision support system
Issue date2011
PublisherSpringer
JournalIfip Advances in Information and Communication Technology
Abstract(s)Conflicts are frequent in virtually every scenario involving complex interactions. Collaborative Networks, in which there is a compromise between skills, competencies and resources, are not an exception. Moreover, these conflicts can be different in nature, ranging from cultural or relational conflicts to conflicts of interests. Although conflicts are common in these virtual settings, very few tools exist to settle them. Therefore, parties involved in conflict resolution generally have to resort to traditional approaches, which delay the process and waste the advantages of these Virtual Organizations. In this paper we present a structured model of a contract for a Collaborative Network. Based on this model, we developed an information system which is able to build conflict scenarios and determine the possible and probable outcomes. We combine this development with the UMCourt platform, which comprises a rich negotiation and mediation tool, to build a conflict resolution framework in the context of Collaborative Networks.
TypeConference paper
Description12th IFIP Working Conference on VIRTUAL ENTERPRISES, 17 - 19 October 2011 - São Paulo, Brazil
URIhttp://hdl.handle.net/1822/15004
ISBN9783642233296
DOI10.1007/978-3-642-23330-2_30
ISSN1868-4238
Peer-Reviewedyes
AccessOpen access
Appears in Collections:DI/CCTC - Artigos (papers)
ED/DCJPs - Artigos

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