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TitleAn advice system for consumer’s law disputes
Author(s)Costa, Nuno
Carneiro, Davide Rua
Novais, Paulo
Barbieri, Diovana
Andrade, Francisco Carneiro Pacheco
KeywordsAlternative dispute resolution
Online dispute resolution
Multi-agent systems
Issue date2011
JournalLecture Notes in Business Information Processing
Abstract(s)The development of electronic commerce in the last years results in a new type of trade which the traditional legal systems are not ready to deal with. Moreover, the number of consumer claims increased mainly due to the increase in B2C relations and many of these are not getting a satisfactory response. Hav- ing this in mind, together with the slowness of the judicial system and the cost/beneficial relation in legal procedures, there is the need for new suited and effective approaches. In this paper we use Information Technologies and Artifi- cial Intelligence to point out to an alternative way of solving these conflicts on- line. The work described in this paper results in a consumer advice system aimed at fastening and making easier the conflict resolution process, both for consumers and for legal experts.
TypeConference paper
AccessOpen access
Appears in Collections:DI/CCTC - Livros e Capítulos de livros
ED/DCJPs - Livros e capítulos de Livros

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